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The Wales Deanery takes pride in fostering an inclusive and supportive culture for its staff and trainees. We have comprehensive processes for dealing with doctors in difficulty, the overall satisfaction of trainees in Wales is the best in the UK, and many training concerns are resolved before impact on patient safety, as a result of our risk based and escalated approach to trainee concerns and our visiting process.
It’s easy to access our help and support:
If you are experiencing personal problems or issues in the workplace our Professional Support Unit is responsible for all doctors in training in Wales. Whether you are a trainer or a trainee, the unit provides advice, guidance and information to all parties involved in the management of postgraduate medical training.
If for some reason you are worried about the quality of your training and wish to raise concerns, we’re keen to hear what you have to say. We have swift and confidential processes for responding to all concerns raised.
Freedom of Information (FOI)
The Freedom of Information Act 2000 requires us to make available the information we hold, unless an exemption applies.
We are required to do this in two different ways. Firstly we are required to maintain a publication scheme which sets out information we routinely make available to the public.
Secondly we are required to respond to written requests for information that is not covered by the publication scheme. Unless an exemption applies, the University is obliged to release the information, normally within 20 working days.
Wales Deanery complaints policy
The Wales Deanery aims to deliver a service and have processes and methods that are fair, transparent and free from discrimination.
However hard we try to respond to the wishes and aspirations of those we support, we do recognise that, on occasion, our service may fall short of expectations.
If you have queries about the Wales Deanery, or if you would like information about any of the services we provide, please get in touch.