Accessibility statement

Accessibility statement for legacy Wales Deanery website

This website is run by Health Education and Improvement Wales (HEIW). We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • some older PDF documents may not be fully accessible to screen reader software

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We'll consider your request and get back to you in a maximum of 30 working days.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact: heiw.digital@wales.nhs.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We are looking into the option to provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Technical information about this website's accessibility

Health Education and Improvement Wales (HEIW) is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • Incorrect HTML hierarchy - WCAG Reference: Success criterion 4.1.1 (level A) - Name, role, value
  • Incorrect table structure - WCAG Reference: Success criterion 1.3.1 (level A) - Info and relationships
  • Inaccessible Word documents - WCAG Reference: Success criterion 1.1.1 (level A) - Non-text content and success criterion 1.3.2 - Meaningful sequence
  • Incorrect use of ARIA attributes - WCAG Reference: Success criterion 1.3.3 (level A) - Info and relationships
  • Non keyboard accessible clickable controls - WCAG Reference: 4.1.2 (level A) - Name, role, value
  • No ARIA roles on clickable controls - WCAG Reference: 2.1.1 (level A) - Keyboard
  • Incorrect ALT attributes on decorative images - WCAG Reference: Success criterion 1.1.1 (level A) - Non-text content
  • Blank title attribute in downloadable files - WCAG Reference: Success criterion 2.4.2 (level A) - Page titled
  • Duplicate ID's on page - WCAG Reference: Success criterion 4.1.1 (level A) - Parsing
  • Empty anchor tags - WCAG Reference: Success criterion 2.4.4 (level A) - Link purpose (in context), success criterion 2.4.9 (level A) - Link purpose (link only) and success criterion 4.1.2 (level A) - Name, role, value
  • No ALT text in downloadable files - WCAG Reference: Success criterion 1.1.1 (level A) - Non-text content
  • HTML forms missing labels - WCAG Reference: Success criterion 4.1.2 (level A) - Name, role, value
  • Incorrectly structured tables in Word files - WCAG Reference: Success criterion 1.3.1 (level A) - Info and relationships
  • Incorrectly structured HTML tables - WCAG Reference: Success criterion 1.3.1 (level A) - Info and relationships
  • Non-tagged PDF files - WCAG Reference: Success criterion 1.3.1 (level A) - Info and relationships
  • Accessible name not containing visible label text - WCAG Reference: Success criterion 2.5.3 (level A) - Label in name
  • Empty button attributes - WCAG Reference: Success criterion 4.1.2 (level A) - Name, role, value
  • Nested HTML tables - WCAG Reference: Success criterion 1.3.2 (level A) - Meaningful sequence
  • Non-semantic HTML used - WCAG Reference: Success criterion 1.3.1 (level A) - Info and relationships
  • Some images feature non-accessible names - WCAG Reference: Success criterion 1.1.1 (level A) - Non-text content
  • Insufficient contrast - WCAG Reference: Success criterion 1.4.3 (level AA) - Contrast
  • Non-unique form field labels - WCAG Reference: Success criterion 2.4.6 (level AA) - Headings and labels
  • Empty headings - WCAG Reference: Success criterion 2.4.6 (level AA) - Headings and labels

Disproportionate burden

Whilst we endeavour to ensure all our content is digitally accessible wherever possible, we know there are sections of this legacy website which are not currently accessible. We have identified these in the non-compliance list. The content of this website is being transferred in to the main HEIW website with the aim to complete this work by March 2021.

Content that's not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By March 2021, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix documents which fall into this category.

Any new PDFs or Word documents we publish will meet accessibility standards.

Third party content

Where the site links out to third party content, this is clearly referenced as such and is exempt from meeting the accessibility regulations that are within our control.

What we're doing to improve accessibility

It is our intention to continue to improve accessibility with regular internal and external audits.

Preparation of this accessibility statement

This statement was prepared on 26/06/2020. It was last reviewed on 21/09/2020.

This website was last tested on 28/08/2020. The test was carried out by our Digital team at HEIW using the WAVE, axe, SortSite and Lighthouse accessibility tools.

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